Logging in takes you straight to your balance, active bonuses, Coins and VIP level. Here's how to access your account from any device and what to do if something goes wrong.
How to log in on desktop
The Rich Royal login works in any web browser and only requires the details you chose when creating your account.
- Open the casino website in your browser.
- Click the login button at the top.
- Enter your credentials: username or email and your password.
- Confirm and enter your personal area.
Access on mobile
There's no app to download: you log in through the browser on your iOS or Android device, with the platform adapted to your screen.
- Open the browser on your phone or tablet.
- Go to the website or use the shortcut you created with the Create shortcut feature.
- Tap the login button.
- Enter your details and confirm.
Connection required
The platform needs a stable internet connection. On an unstable network, loading of the lobby or live casino may be interrupted.
Don't have an account yet?
If you haven't signed up yet, all the steps are on the registration page.
Recovering access
If you can't remember your details or your account isn't responding, the support team will help you recover it.
- Open the live chat, available 24/7.
- Or email cs@richroyal.com from the address linked to your account.
- Give your username and describe the problem.
- Follow the agent's instructions to log back in.
Chat and email support operate in English. If the problem isn't resolved, you can escalate it to complaints@richroyal.com, with a reply within 10 days.
Common login problems
Most lockouts and surprises when logging in have a cause set out in the terms.
| Situation | Cause and solution |
|---|---|
| You can't remember your details | Contact the 24/7 chat or cs@richroyal.com |
| Account blocked as a duplicate | Only one account is allowed per person, address, phone number, email and IP; speak to support |
| Lower balance after a long time | After 180 days of inactivity a fee of €5 per month is charged |
| Lower VIP level on returning | A month without betting returns the account to the lowest level |
| Account suspended for review | Use of bots, collusion or fraud leads to a block; contact support |
| The site won't load | Check your connection; the site works in any browser |
| Wrong language | Switch to Spanish; the site is available in 12 languages |
Your account security
Sensitive information travels with SSL encryption. In addition, the account rules protect your access:
- Don't share your credentials: selling or transferring accounts is prohibited
- Only use payment methods in your name
- Don't use bots or automated software
- Balance transfers between customers are not accepted
- Log out on shared devices
What you'll find after logging in
Once inside, your personal area brings together everything related to your activity at Rich Royal casino.
- Real balance and bonus balance
- My Bonuses, to view or cancel active offers
- Profile with your account details
- Accumulated Coins and access to the Shop
- Weekly Challenges and Collections
- Your VIP level and its perks
- Cashier for deposits and withdrawals
Frequently asked questions
Can I log in on mobile?
Yes, through the browser on iOS or Android, or via the shortcut created on the site.
What should I do if I forget my details?
Message the 24/7 live chat or email cs@richroyal.com to recover access.
Can I have two accounts?
No, only one account is allowed per person, address, phone number, email and IP.
Why has my VIP level dropped?
After a month without betting, your status automatically returns to the lowest level.
What language does support use?
Chat and email operate in English; the website is available in Spanish.