Gambling should remain entertainment. That's why we maintain a dedicated responsible gambling section, with tools to pause or close your activity and links to support organisations.
What gambling responsibly means
Gambling is a form of leisure that comes at a cost, not a way to make money. The risk arises when time and spending are no longer under control. Deciding in advance how much you want to spend and how long you'll play is the best way to keep the experience fun.
Protecting minors
Our platform is for adults only. Date of birth is a mandatory field when you register and your identity is checked before any withdrawal.
- Mandatory date of birth at registration
- Verification with an ID document
- Possible additional checks, such as a phone call or facial verification
- Net Nanny™ filter recommended to block minors' access on shared devices
Warning signs
Some behaviours indicate that gambling is starting to become a problem: betting more than planned, trying to win back losses, hiding the time you spend gambling or feeling anxious when you're not playing. If you recognise yourself in any of these, it's best to stop.
- Set a budget before you start and don't increase it.
- Don't chase losses with bigger bets.
- Take regular breaks during your session.
- Don't gamble to solve financial or emotional problems.
- Keep up other hobbies and time with the people around you.
Tools available
These are the options available in your Rich Royal account:
| Tool | How it works |
|---|---|
| Self-exclusion | Request it by email at cs@richroyal.com |
| Habits questionnaire | Test in the responsible gambling section to review how you play |
| Filter for minors | Net Nanny™ recommended |
| Contacting support | 24/7 live chat and email |
Before closing your account
Withdraw your balance before requesting closure. Under the terms, if you close your account with a positive balance or pending withdrawals, those funds are voided.
External help
If you need to talk to someone outside the platform, independent organisations offer support:
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
Contact support
Our team is available via live chat 24 hours a day and at cs@richroyal.com. You can get in touch to request self-exclusion or resolve any question about your activity; the chat operates in English.